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IT Support Specialist

Location: Hallandale Beach, FL
Job # 10083098
IT Support
 
 
Job Duties:
  • All user support Provide technical support to onsite and offsite users concerning hardware, software, and networking problems.  Responds to computer problems; troubleshoots computer problems, makes repairs, and provides technical support to computer users (identifying and correcting operational issues with client computer systems).
  • New user set up- setup and install of thin clients or PC’s for users and tests configurations prior to installation.
  • Equipment Inventoryinventory prior to every class, inventory after every class, inventory back in packs of equipment sent back and update the team on what was received.
  • Equipment MaintenanceInstalls, configures, and updates miscellaneous hardware and software such as memory, network cards, adapter cards, & printers, etc.
  • Equipment Repair
  • Answering Phones
  • Sending and Receiving Equipment/FedEx
  • Domain Management
  • Monthly User Calls to Field Users
  • Network maintenance and support to encompass set up of printers, scanners, DSL, wireless internet, email set up and general consumer applications; may also include transfer of documents, bookmarks and settings from pervious systems.
  • Preparation & support of employee laptops, netbooks, routers, phones and printers for field offices
  • General maintenance & repair to include routine hardware checks, software updates, OS updates and file structure related services for on and off site equipment.
  • Hardware and software installation & troubleshooting—On site installation of hardware and application software to include RAM upgrades, hard-drives, PCI cards and peripherals. In addition, isolate the cause of the problems in the computing environment.
  • Needs Assessment regarding hardware or software purchases to accomplish specific tasks or business goals
  • System Integration
  • Network Security—Installation of hardware and/or software to provide reasonable network security and virus protection.
  • Maintain current vendor relationships and monitor vendor performance
  • Setting up new users with passwords, logins etc.
  • Any other areas of technology as indicated by management
 
 
 
 
 
Technical Skills:
 
  • 2+ Years of Experience in job duties as described
  • Associates’ Degree in Computer Science or equivalent
  • Good Communication Skills
  • Organization Skills
  • Results-oriented professional with self-confidence, perseverance, a sense of urgency and a dynamic personality.
  • Ability to prioritize based on business needs
 
       
Reports to: VP of Customer Service
Hours: Monday-Friday 10-7 EST
 
 
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